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GENERAL TERMS

All shipments of your orders through www.rideonshop.com, are always based on optimum combination of consistency, speed, security and cost. The delivery time of your purchase depends upon a combination of several factors. First and foremost is the availability of the product. Then it is the shipping method you select. Following is the destination that you wish to make the delivery, and finally is the absence of circumstances of force majeure, extreme weather conditions and/or labour strikes.



DOMESTIC SHIPMENTS



- Athens, Piraeus, East Attica via Ride On Shop FREE Shipping / 1 to 5 business days at your Site:


All shipments to destinations within the Regional Unity of Athens (North, South, West, East Districts), Piraeus, and Eastern Attica (Mesogeia), are effected through our company owned vehicles without any extra cost regardless of the quantity of your order and/or its overall value. To see exactly which areas are covered by the distribution network of Ride On Shop please click here. As you will see in the map, we deliver to all coloured map areas.

It is important to know that the delivery date range mentioned above (i.e. 1 to 5 business days), applies to all orders that have been registered successfully into our system up until 12:00LT. For all subsequent successful orders, the delivery date range will start counting from the following business day.

Ride On Shop Free Shipping service is effected on a door-to-door basis. This means that there must always be a person present authorised to receive the merchantise at the building's main entrance.

Our system considers as destination address the address of the registered member as that was provided during the registration process. If you have changed your address and you have neglected to update our system, then Ride On Shop bears no responsibility for any delays that will occur. In all other cases, i.e. where the recipient address will not be the same as the member's address, you need to fill in the corresponding fields of the form under the table Shipping Data:

- Name and Surname

- Country, Prefecture/State, City

- Address, Area, Postal Code

- Telephone number

- Additional notes (e.g. to call the recipient and not ring the doorbell, to leave the parcel in the adjacent shop etc)

 


- West Attica and Islands of Saronic Gulf via Transport Agency FREE Shipping / 3 to 5 business days at your nearest Transport Agency:

All shipments to destinations within West Attica and Islands of Saronic Gulf (i.e. Aegina, Angistri, Hydra, Poros, Spetses, Salamina), are effected via Transport Agency. In remote and/or inaccessible areas there may be delays.

In order to maintain the FREE shipping service, the product will be shipped from our warehouse to the warehouse of the nearest Transport Agency of your area. If there is need for home delivery then a surcharge will be applied by the transport company.



- Rest of Greece and Greek Islands via Transport Agency FREE Shipping / 3 to 5 business days at your nearest Transport Agency:

Shipments to all destinations outside Attica and to Greek Islands, are effected via Transport Agency. At Ride On Shop we believe in homogeneous level of service for all our clients (regardless of their residence) so we provide zero shipping costs also for our clients who reside outside Attica regardless of the order quantity and/or total order value. In remote and/or inaccessible areas there may be delays.

In order to maintain the FREE shipping service, the product will be shipped from our warehouse to the warehouse of the nearest Transport Agency of your area. If there is need for home delivery then a surcharge will be applied by the transport company. 

If you require delivery of your order sooner than the above mentioned FREE shipping methods, please contact us in order to inform you about your available options, as well as any additional costs that might occur.



EU AND INTERNATIONAL SHIPMENTS


- European Countries via DHL Freight / up to 6 business days at your site:

Do you want the lowest possible cost of transport but you can wait a bit longer? Then this is the ideal means of transport for you. We are in the pleasant position to ship all our products to most European Countries via DHL Freight. This service is valid for all orders that have been registered successfully into our system until 12:00LT of Tuesday. The shipment will be effected every Friday. For all subsequent successful orders, the delivery time shall take effect from the next week (exceptions may exist). This transport method is valid only for payment via Bank Deposit.

 

- European Countries via UPS Standard or UPS Express / 2 to 6 business days at your site:

We ship to all European Countries via UPS. The shipment cost depends on destination country, the shipping method you select (i.e. Standard Vs Express) and the volumetric weight of your parcel. It is important to know that the delivery time range of 2 to 6 business days as mentioned above, applies to all orders that have been registered successfully into our system until 15:00LT. For all subsequent successful orders, the delivery time shall take effect from the next business day.

In order for you to know in advance when exactly you will receive your product, when shipped using UPS on your behalf, you can perform a parcel tracking procedure from here.

 

- European Countries (remote countries from Greece*) via UPS Standard or EPG Countries** via Hellenic Post EPG (for hellenic post only, weight limitations up to 30kgs per package):

If you choose UPS Standard method then the delivery time range is up to 6 business days at your site. The shipment cost depends on destination country, the shipping method you select (i.e. Standard Vs Express) and the volumetric weight of your parcel. It is important to know that the delivery time range of up to 6 business days, applies to all orders that have been registered successfully into our system until 15:00LT. For all subsequent successful orders, the delivery time shall take effect from the next business day. In order for you to know in advance when exactly you will receive your product, when shipped using UPS on your behalf, you can perform a parcel tracking procedure from here.

In order to minimize the cost of transport and at the same time to maintain a high level of service, besides UPS Standard, for these particular locations we provide you also with the option of Hellenic Post EPG (Guaranteed Delivery Date). In order for you to know in advance when exactly you will receive your product, when shipped using Hellenic Post on your behalf, you can perform a parcel tracking procedure from here.

 

- Cyprus and the Balkan Countries via Hellenic Post (weight limitations up to 20kgs per package):

In order to minimize the cost of transport and at the same time to maintain a high level of service, for Cyprus and Balkan Countries you have the option of shipment via Hellenic Post. In order for you to know in advance when exactly you will receive your product, when shipped using Hellenic Post on your behalf, you can perform a parcel tracking procedure from here.

 

- International Destinations via Hellenic Post (weight limitations up to 20kgs per package):

In order to minimize the cost of transport and to maintain a high level of service, we have chosen Hellenic Post, for all International Destinations. In order for you to know in advance when exactly you will receive your product, when shipped using Hellenic Post on your behalf, you can perform a parcel tracking procedure from here.

Please note that it is very common with International Destinations to experience delays or extra costs due to custom's procedures.


- International Destinations via Transport Company (no weight limitations):

In order to minimize the cost of transport and to maintain a high level of service, we ship to all International Destinations via reputable Logistics Companies on a groupage basis. Before placing an order, please ask us about your options.



All of the above apply when there are no force majeure conditions, extreme weather and/or labour strikes.



* Czech Republic, Denmark, Estonia, Finland, Iceland, Ireland, Lithuania, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

** Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, France, Finland, Germany, Hungary, Iceland, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

 

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